To cancel a receipt or invoice we can access Finance / Receipts or Invoices.
Once there we will see the list of receipts/invoices we have, the ones paid, outstanding and the credit notes.
We can click the icon On the receipt/invoice we wish to cancel and at the bottom we will see the following:
To cancel it, click on Rectificate Payment.
We can also press to cancel it directly.
When we click, we will see the following window and we can click on Accept:
Then you'll see a credit note that cancels the receipt or invoice on the customer file / billing and collection.