FAQ

What to do when a web-registered client cannot access the program.
In these cases it is possible that the mail validation option is activated, in that case, if you do not answer the mail that user is inactive. You can a...
Wed, 29 Jan, 2020 at 1:34 PM
A customer doesn't want to receive communications from us, how do it?
There are two steps to do: 1st - Select in the customer's file the options to block all communications. Inside the customer's file. Go to ...
Wed, 29 Jan, 2020 at 1:55 PM
How to define a member/partner on Matchpoint:
What we usually consider members or partners are those customers who pay us the membership fee of the club.  In this case the "members" are the ...
Fri, 27 Mar, 2020 at 2:40 PM
How do I add a customer to a group so I can apply a discount on the prices?
If we have a group of client's with discount on some prices, such as children, unemployed people etc. we can add a person to this group, accessing the...
Fri, 27 Mar, 2020 at 2:30 PM
How to deny access to the website/mobile app to a customer?
To deny access to the website or mobile app to one of your customers, go to this customer file. On Customers → Customers, look for the customer you wan...
Fri, 27 Mar, 2020 at 2:12 PM
How do I configure that two people are father and son?
To establish the parent-child relationship in the program we must have both clients in the database. *Clients->Clients We access to any of their cus...
Fri, 27 Mar, 2020 at 2:09 PM
How to delete the debt pop-up on a customer's file:
Many of you have consulted us, such as being able to remove the debt message that the client has every time we enter in his file, or we make a reservation f...
Fri, 27 Mar, 2020 at 1:55 PM