FAQ

A customer has registered on the website but can't login
The validation option may be configured by email. In that case if the customer don't reply to the email he won't be able to access. You can ac...
Thu, 28 Dec, 2017 at 6:08 PM
A customer doesn't want to receive communications from us, how do I do it?
There are two steps to do: 1st - Select in the customer's file the options to block all communications. Inside the customer's file. Go to ...
Fri, 15 Dec, 2017 at 2:51 PM
How to define a member/partner on Matchpoint
What we usually consider members or partners are those customers who pay us the membership fee of the club. In this case the "members" are the s...
Thu, 7 Dec, 2017 at 6:54 PM
How do I add a customer to a group so I can apply a discount on the prices?
If we have a group of client's with discount on some prices, such as children, unemployed people etc. we can add a person to this group, accessing th...
Thu, 7 Dec, 2017 at 6:38 PM
How to deny access to the website/mobile app to a customer?
To deny access to the website or mobile app to one of your customers, go to this customer file. On Customers → Customers, look for the customer ...
Thu, 7 Dec, 2017 at 6:26 PM
How do I configure that two people are father and son?
To establish this parent-child relationship you have to register both persons on the program. Go to any of their customer files and access to Additional...
Thu, 7 Dec, 2017 at 6:19 PM
How to delete the debt pop-up on a customer's file
Many customers have asked us how to delete the message of customer's debt that pops up every time you enter any customer file, or book a court if this ...
Tue, 31 Oct, 2017 at 2:21 PM